GoCardless selects Platformed’s powerful AI for RFP automation

Discover why GoCardless switched from its previous RFP automation provider to Platformed for higher quality and consistent responses

The customer: GoCardless

GoCardless is a global bank payment company, processing over $130bn of payments annually across 30+ countries. Nearly 100,000 businesses - from start-ups to household names - use GoCardless to collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. GoCardless uses data and insights to improve payment success, reduce fraud, and with open banking connectivity to over 2,500 banks, it helps its customers make faster, more informed decisions.

The challenge: Consistent automated RFP responses in complex sales environments

GoCardless is a payment service provider operating in a tightly regulated industry. It responds to RFPs issued by businesses of all sizes with various compliance and service requirements across the globe, and potential customers need to have complete trust in the company’s services. This has led to a need for highly accurate and consistent responses to a high volume of RFPs that often require input from key stakeholders across the business.

The bid team at GoCardless had already taken the step to procure RFP automation software, but needed more consistent, high-quality responses - especially when collaborating with other business units internally.

The solution: Platformed helps GoCardless significantly cut their response times, with 70 per cent higher response rate than previous provider

Following a competitive bidding process with multiple providers, GoCardless selected Platformed’s advanced AI knowledge base to ensure accurate and consistent responses, without the burden of manual maintenance.

Through Platformed, GoCardless has been able to respond to RFPs in a fraction of the time previously spent. The business is now planning to expand its use to cover a greater range of due diligence activities, along with rapidly surfacing knowledge to front-end teams.

“At GoCardless, we value making things happen, and within 24 hours of onboarding with Platformed, we had automated our first questionnaire with a 70% higher response rate than with our previous provider. Platformed accelerates us towards an accurate first draft, saving time during tight response deadlines which we can invest into response quality.

Additionally, Platformed’s content management process means a previously day-long task takes half an hour. In our highly regulated industry, trust and accuracy are critical, and Platformed’s AI has been a game changer, ensuring precise responses and seamless internal collaboration.”

Borja Valiente, VP of Sales and General Manager, UK&I GoCardless

The product: Platformed Respond automates questionnaire responses with powerful AI

Platformed Respond automates RFPs, RFIs, DDQs and SAQs - in whatever format they come. Get onboarded in less than a day.

Use Platformed’s RFP software to win more deals

Import and export data and questionnaires in any format. Spreadsheets (e.g. Excel and CSV), documents (e.g. Word and PDF), online portals (e.g. OneTrust). If you find something Platformed can’t automate, our support team will handle it for you.

Automated RFP responses that are consistent and high-quality

Fully automate your questionnaire responses while retaining control over word count, tone, and format. Save core responses for information that is unlikely to change (e.g. key business information and specific signed-off wording). Assign, notify, collaborate, and report with multiple teams within the platform.

Self-maintained and searchable knowledge base

Search and respond to full questionnaires or one-off questions with information that never goes out of date. Platformed plugs into multiple sources of truth and continuously learns while providing a comprehensive evidence trail.

Trusted by innovative brands globally, Platformed uses AI to help companies in regulated industries with risk assessment, and RFP/DDQ response automation. Platformed automatically builds and maintains a knowledge base of product and compliance information about your organization, allowing your teams to automate RFP or DDQ responses, and get bespoke risk assessments in minutes.

If you sell to enterprise organizations and have to balance multiple RFPs and questionnaires per month, try Platformed’s RFP automation software. Sign up for a demo with our team of experts, or get in touch to find out more.