10 questions to ask your RFP/DDQ automation provider

Automating your Requests for Proposals (RFPs) and Due Diligence Questionnaires (DDQs) can save significant time, reduce errors, and improve overall efficiency. However, choosing the right automation provider is crucial to ensure you get the most out of your investment.

Here are ten essential questions to ask your RFP/DDQ automation provider to ensure they are the right fit for your business.

1. How does your AI handle data syncing and response generation?

Why it matters: Effective AI can significantly reduce the manual effort involved in data entry and response generation.

What to look for: Look for a provider that uses AI to sync data from your policies, past questionnaires, and audit reports, and can automate responses accurately.

2. How does your platform integrate with our existing systems?

Why it matters: Seamless integration with your existing systems is essential to avoid disruptions and ensure a smooth workflow.

What to look for: Ensure the provider supports various import and export formats and can integrate with your legacy systems without requiring significant changes.

3. How frequently is your knowledgebase updated?

Why it matters: An up-to-date knowledgebase ensures that your responses are current and compliant with the latest standards and regulations.

What to look for: Ensure the provider maintains a continuously updating knowledgebase that leverages AI to keep information accurate and current with manual input

4. What level of customization do you offer?

Why it matters: Your automation solution should be adaptable to your specific business needs and compliance requirements.

What to look for: Ask about the level of customization available for templates, reports, and workflows to ensure the platform can be tailored to your unique requirements.

5. How do you ensure data security and privacy?

Why it matters: Protecting sensitive data is paramount, and your provider should adhere to the highest security standards.

What to look for: Ensure the provider implements robust security measures, including encryption, access controls, and regular security audits. Ask about their compliance with industry standards like GDPR, HIPAA, and ISO certifications.

6. What kind of support and training do you offer?

Why it matters: Adequate support and training ensure your team can effectively use the platform and address any issues that arise.

What to look for: Ensure the provider offers comprehensive training programs, ongoing support, and resources like tutorials, documentation, and customer service.

7. How scalable is your solution?

Why it matters: As your business grows, your RFP/DDQ automation platform should be able to scale accordingly.

What to look for: Ask about the platform’s scalability and how it handles increased data volume, additional users, and expanded functionalities without compromising performance.

8. What success metrics can we track?

Why it matters: Tracking key metrics helps you measure the effectiveness of your automation solution and identify areas for improvement.

What to look for: The provider should offer robust analytics and reporting tools that allow you to monitor metrics such as response times, compliance rates, and user engagement.

9. Can you provide customer success stories or references?

Why it matters: Hearing from other customers can provide insights into the provider’s reliability and the platform’s effectiveness.

What to look for: Ask for case studies, testimonials, or references from similar organizations. This will help you gauge the provider’s track record and customer satisfaction.

“The repetition involved in answering questionnaires was making me want to tear my hair out. Platformed’s ability to learn and suggest responses based on historical data saved my team in more ways than one!”

Ben Freeman, Chief Executive Officer, Omnea

Case study:Discover how Platformed’s automated risk management offering has turned RFPs from strenuous to straightforward for procurement software provider, Omnea__

10. How do you handle complex queries and evidence streams?

Why it matters: Handling complex queries and providing comprehensive evidence for each response is essential for transparency and compliance.

What to look for: Ensure the provider can manage complex queries and generate detailed evidence streams that document the data sources and processes used for each response.

Why choose Platformed for your RFP/DDQ automation?

At Platformed, we understand the challenges B2B leaders face with RFPs and DDQs. Our AI-powered toolkit offers comprehensive solutions to streamline these processes, providing seamless integration, up-to-date knowledgebase, and detailed evidence streams.

Choosing the right RFP/DDQ automation provider is crucial for enhancing your efficiency and compliance efforts. By asking these ten questions, you can ensure that you select a provider that meets your specific needs and helps you streamline your processes.

Platformed offers the features and support you need to automate your RFPs and DDQs effectively. Contact us today to learn more about how we can help transform your business operations.