Discover how leading attack surface management provider, Intruder, built a trust center in the same day with Platformed Showcase.

The customer: About Intruder

Intruder keeps track of attack surfaces, showing companies where and how they may be vulnerable, prioritising issues and filtering noise, so they can fix the problems that matter most. Combining continuous networking monitoring, automated vulnerability scanning, and proactive threat response, intruder provides a real-time view of even the most dynamic attack surfaces in one, easy to use platform. With actionable results prioritised by context, Intruder brings an easy effectiveness to vulnerability management.

Founded in 2015, Intruder’s mission from day one has been to help organizations reduce their cyber attack exposure by providing effortless cyber security. Intruder was selected for GCHQ’s Cyber Accelerator and is now proud to have nearly 3,000 customers all over the world.

Its growth has also led to Intruder being awarded multiple accolades, most recently being selected as a winner in Deloitte’s Fast 50 programme and placing in the Financial Times’s list of Europe’s 1,000 fastest growing companies.

The challenge: Offering prospects access to policy documents without administrative headache

Intruder was being recognized in the industry and, as a result, had a very active pipeline with requests from prospects for certifications and documents coming through the business development team to the compliance team. With Intruder unable to share certain documents without an NDA in place, it caused a significant amount of back-and-forth between the teams, resulting in drawn out deal cycles and lost time generating new deals.

Beyond administrative headaches, Intruder wanted a way to establish trust for prospects and allow them to easily view or request access to any and all certifications, policies, and reports it had to offer - even those they might not have considered asking for previously.

Intruder needed a way to optimize the process, freeing up time for the teams internally, reducing the length of the sales cycle, and giving autonomy to prospects without compromising on its own security policies.

The solution: A Platformed Showcase trust center for Intruder to remove the burden of maintenance from internal teams and speed up the sales cycle

Intruder considered a number of options on the market before selecting Platformed as its partner of choice. Platformed’s Showcase trust center gave Intruder an automatically generated trust center based on data it uploaded in Platformed’s Graph knowledgebase, with the ability to customise the layout and branding, add custom JS/CSS, and host on its own domain.

“Launching a trust center for Intruder has been on my to-do list for months and Platformed had it generated and live in under a day. The ability to customize the branding and host it on our domain means it sits neatly within our website, adding another layer of trust for our potential customers. Our customers are also able to self-service some of their requests, meaning they get the information when they need it, removing some friction from our deals.”

Patrick Craston, Chief Technology Officer, Intruder

With Platformed Showcase, Intruder has been able to cut down on the amount of resource spent internally requesting documents, locating documents, ensuring documents are the latest versions, and sharing the documents with prospects.

Additionally, Intruder has been able to list its subprocessors and direct users to the trust centers of those subprocessors (where available) in just a few clicks, removing friction and delays for prospects in the sales cycle. As well as featuring an easy-to-navigate FAQ and legal section covering public information regarding the business, its ownership, and its control structure.

“Trust is hard to get and easy to lose. As a company operating in vulnerability, trust, and security, human error and delay was a chance we could not take. Having a trust center through Platformed Showcase has taken the burden of continual manual maintenance off my plate and allowed me to focus on other priorities, without being a blocker for our commercial team.”

Patrick Craston, Chief Technology Officer, Intruder

Interested in learning more about Platformed and our product suite?

Check out the demo for our trust center, Showcase, and explore more of our features

The product: Platformed Showcase

Platformed Showcase is a trust center that puts you on the front foot, building trust from before the first conversation, demonstrating your trust credentials to current and future customers and partners

• Ready in less than a day and fully synchronised with automatic updates - Showcase is built using Platformed's powerful knowledge library, Graph. Content is auto-generated, keeping the work off your plate. As your business evolves, Showcase will draft updates to your trust center so it’s always accurate
• Self-service standard information and lock down access if needed - Allow your customers to self-service information and documents. With built in NDAs and approval workflows, your customers and prospects can access the documents they need
• Customizable and hosted on your own domain- Automatically generated does not mean cookie-cutter - attach custom JS/CSS, customize to match your brand identity, and host on your own subdomain. Your internal teams can review all content and changes before they are published to ensure complete accuracy
• Subprocessor management made easy - Point your customers to a live list of subprocessors

Trusted by innovative brands globally, Platformed is an integrated risk management toolkit designed to navigate and revolutionize the risk management process. Platformed automatically builds and maintains a live graph of trust information about your organization, and empowers your team to showcase your trust credentials, respond to trust enquiries, and build trust with enterprises faster than ever before.

If you regularly sell to enterprise organizations and have to balance multiple RFPs and questionnaires per month, Platformed can help to put your risk management pains to bed. Sign up for a demo with our team of experts, or get in touch to find out more.