Discover how Platformed’s full product suite helped pricing operations platform, m3ter, relieve operations and engineering teams of onerous DDQ admin

The customer: About m3ter

Following a decade of experience in the usage-based pricing (UBP) space, founders John Griffin and Griffin Parry, established m3ter to help B2B software companies manage complex pricing by automating bill calculation, and sending the results to downstream systems. With m3ter, businesses can shorten billing cycles, eliminate revenue loss, and unblock product innovation.

The challenge: Relieving the compliance and engineering teams of onerous DDQ admin

With fast growth plans, m3ter was building its team for scale and wanted to get ahead of the pain of an increasing number of expected due diligence questionnaires (DDQs). With a manual process for managing these in place via Excel and Word documents, John Griffin, m3ter’s Co-Founder and Chief Revenue Officer and Greg Murphy, COO, were keen to avoid anything that would slow down the scaling or efficiency of the company.

Additionally, with many of m3ter’s customers working in regulated or security-focused industries, the compliance and engineering teams were fielding requests from prospects for access to policies and processes. This left them inundated with a lot of back and forth to ensure they had the documents prospects needed, creating additional tedious and manual work internally.

m3ter needed a solution that would solve for both pains in one platform:

• Free up time for its internal teams by removing the burden of disruptive, repetitive and time-consuming tasks
• Allow m3ter’s compliance and engineering teams to share certifications, documents, policies, and processes with prospects easily, without sacrificing its own security processes whilst ensuring a seamless experience for the prospect or customer

The solution: Platformed selected by m3ter to accelerate sales cycles

Following a successful pilot, Platformed was selected by m3ter as its partner of choice to unblock internal resources through its AI-powered risk management platform.

Through Platformed Respond, the AI-powered questionnaire platform, m3ter has been able to respond to DDQs in a fraction of the time previously spent. The team uploaded historical questionnaires via Platformed Graph, an ever-learning and automatically maintained knowledgebase that feeds into Platformed Respond and generates responses to DDQs in the company voice, learning and adapting to changes so that the latest information is always used.

“Platformed has helped our sales and operations teams handle several challenges that have emerged as we’ve scaled our growth. Sales reps and our operations and engineering teams no longer get bogged down by questionnaires for days, and I have clear insight that the responses are using the latest information.”

John Griffin, Chief Revenue Officer, m3ter

With information uploaded to Platformed Graph, a trust center was generated through Platformed Showcase for m3ter in less than a day to allow its sales team to establish trust with prospects from day zero. Platformed Showcase is auto-generated based on uploads and edits to Platformed Graph, relieving m3ter’s teams of cumbersome administrative tasks to maintain a single source of truth.

View m3ter's live trust center, powered by Platformed Showcase

“Having a trust center through Platformed Showcase has put us on the front foot in discussions with our enterprise customers, and having this be generated and maintained without burdening our teams has been a huge sigh of relief internally. The benefits are shared by our customers too - they’ll be able to self-serve information rather than having to come through me for it.”

Greg Murphy, Chief Operating Officer, m3ter

Interested in seeing Platformed Respond in action?Check out our demo__

The product: Platformed Respond and Platformed Showcase

Platformed Respond automates RFPs, RFIs, DDQs and SAQs - in whatever format they come:

• Onboard quickly - get onboarded in less than an hour and be ready to automate responses the very same day
• Import data in a multitude of formats - spreadsheets (e.g. Excel and CSV), online portals (e.g. OneTrust), documents (e.g. Word and PDF), and more. If you find something Platformed can’t automate, our support team will handle it for you
• AI-powered and always learning - Platformed uses the latest models from OpenAI to fully automate your questionnaire responses, and emulates your “voice” using historical questionnaires. Platformed’s AI is the perfect sidekick, constantly learning through updated/changed answers with each questionnaire
• First-class workflow and collaboration tools- assign, notify, collaborate and report with multiple teams and subject matter experts. Send updates via email or Platformed’s Slack integration - however your organization chooses to communicate
• Export documents back into their original format - after making the most of Platformed’s features to streamline your RFP process, you can export your document from the portal back into its original format

Interested in learning more about Platformed and our product suite?Check out our demo for our trust center, Showcase, and explore more of our features

Platformed Showcase is a trust center that puts you on the front foot, building trust from before the first conversation, demonstrating your trust credentials to current and future customers and partners

• Ready in less than a day and fully synchronised with automatic updates - Showcase is built using Platformed's powerful knowledge library, Graph. Content is auto-generated, keeping the work off your plate. As your business evolves, Showcase will draft updates to your trust center so it’s always accurate
• Self-service standard information and lock down access if needed - Allow your customers to self-service information and documents. With built in NDAs and approval workflows, your customers and prospects can access the documents they need
• Customizable and hosted on your own domain- Automatically generated does not mean cookie-cutter - attach custom JS/CSS, customize to match your brand identity, and host on your own subdomain. Your internal teams can review all content and changes before they are published to ensure complete accuracy
• Subprocessor management made easy - Point your customers to a live list of subprocessors

Trusted by innovative brands globally, Platformed is your integrated toolkit to navigate procurement and risk management processes. Platformed automatically builds and maintains a live graph of trust information about your organization, and empowers your team to showcase your trust credentials, respond to trust enquiries, and build trust with enterprises faster than ever before.

If you sell to enterprise organizations and have to balance multiple RFPs and questionnaires per month, Platformed can help to put your procurement pains to bed. Sign up for a demo with our team of experts, or get in touch to find out more.