Seven questions to ask your automated trust center provider

In today’s digital landscape, where data privacy and security are paramount, having a robust trust center is essential for building trust with your clients and stakeholders. An automated trust center can streamline your compliance and transparency efforts, but selecting the right provider is crucial.

Here are seven key questions to ask your automated trust center provider to ensure you make an informed decision.

1. How do you gather information to populate a trust center?

Why it matters: Your provider should be taking away onerous admin, not adding to it!

What to look for: Ensure the provider can handle importation of mulitple forms of information to generate a trust center that is reliable, consistent, accurate, and high quality.

2. How frequently is your knowledgebase updated?

Why it matters: An up-to-date knowledgebase ensures that the information in your trust center is current and compliant with the latest standards and regulations.

What to look for: Look for a provider that maintains a constantly updating knowledgebase, leveraging AI to sync data from policies, past questionnaires, and audit reports.

3. What level of customization do you offer?

Why it matters: Your trust center should reflect your specific business needs and compliance requirements.

What to look for: Ask about the level of customization available for your portal - from branding to workflows - to ensure the platform can be tailored to your organization’s unique requirements.

4. How do you handle data security and privacy?

Why it matters: Protecting sensitive data is paramount, and your trust center should adhere to the highest security standards.

What to look for: Ensure the provider implements robust security measures, including access controls such as NDA flows and password-protected pages.

5. How does your platform enhance user experience?

Why it matters: A user-friendly interface is essential for efficient operation and quick access to necessary information.

What to look for: Look for a platform with an intuitive design that makes it easy for users to navigate and find the information they need. Features like search functionality, clear navigation, and responsive design are crucial.

6. How scalable is your solution?

Why it matters: As your business grows, your trust center should be able to scale accordingly.

What to look for: Ask about the platform’s scalability and how it handles increased data volume, additional users, and expanded functionalities without compromising performance.

7. Can you share customer success stories or references?

Why it matters: Hearing from other customers can provide insights into the provider’s reliability and the platform’s effectiveness.

What to look for: Ask for case studies, testimonials, or references from similar organizations. This will help you gauge the provider’s track record and customer satisfaction.

For example:

“Launching a trust center for Intruder has been on my to-do list for months and Platformed had it generated and live in under a day. The ability to customize the branding and host it on our domain means it sits neatly within our website, adding another layer of trust for our potential customers. Our customers are also able to self-service some of their requests, meaning they get the information when they need it, removing some friction from our deals.”

Patrick Craston, Chief Technology Officer, Intruder

See Intruder's trust center, powered by Platformed Showcase, here

Why choose Platformed for your automated trust center?

Platformed Showcase is a trust center that puts you on the front foot, building trust from before the first conversation, demonstrating your trust credentials to current and future customers and partners

• Ready in less than a day and fully synchronised with automatic updates - Showcase is built using Platformed's powerful knowledge library, Graph. Content is auto-generated, keeping the work off your plate. As your business evolves, Showcase will draft updates to your trust center so it’s always accurate
• Self-service standard information and lock down access if needed - Allow your customers to self-service information and documents. With built in NDAs and approval workflows, your customers and prospects can access the documents they need
• Customizable and hosted on your own domain- Automatically generated does not mean cookie-cutter - attach custom JS/CSS, customize to match your brand identity, and host on your own subdomain. Your internal teams can review all content and changes before they are published to ensure complete accuracy
• Subprocessor management made easy - Point your customers to a live list of subprocessors

Interested in learning more about Platformed and our product suite?Check out our demo for our trust center, Showcase, and explore more of our features

Trusted by innovative brands globally, Platformed is your integrated toolkit to navigate procurement and risk management processes. Platformed automatically builds and maintains a live graph of trust information about your organization, and empowers your team to showcase your trust credentials, respond to trust enquiries, and build trust with enterprises faster than ever before.

If you sell to enterprise organizations and have to balance multiple RFPs and questionnaires per month, Platformed can help to put your procurement pains to bed. Sign up for a demo with our team of experts, or get in touch to find out more.